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Victoria Hospital
Victoria Hospital, 100-bedded multi-specialty hospital, offers quality healthcare delivered by highly skilled specialists across various fields.
Learn More Victoria Hospital, 100-bedded multi-specialty hospital, offers quality healthcare delivered by highly skilled specialists across various fields.
Learn More 
Victoria Hospital provides digital healthcare services through the Victoria Hospital Mobile Application (“Application” or “App”) to facilitate patient access to healthcare services, medical information, and communication with healthcare providers. The Hospital recognizes that digital health services must operate within strict standards of patient privacy, confidentiality, information security, and ethical healthcare delivery. This policy establishes the terms governing the use of the Application and outlines how Victoria Hospital collects, uses, protects, and manages patient information. All users accessing the Application agree to comply with the conditions described in this document.
The purpose of this policy is to:
The objectives of this policy are to:
This policy applies to:
The policy covers:
Application / App
The Victoria Hospital Mobile Application used to access digital healthcare services.
Central Patient Index (CPI)
The unique identifier assigned to each patient within the Hospital Information System.
Personal Identifiers
Information used to identify a patient, including name, contact information, date of birth, and demographic details.
Health Information
Clinical data such as diagnoses, laboratory results, imaging reports, medications, allergies, and treatment records.
Privacy
The patient’s right to control the collection, use, and disclosure of personal information.
Confidentiality
The obligation to protect patient information from unauthorized access, use, or disclosure.
OTP (One-Time Password)
A temporary authentication code used to verify user identity during account access.
Hospital Leadership
Information Technology Department
Healthcare Professionals
Administrative and Technical Staff
Application Users (Patients / Caregivers)
Users are responsible for:
7.1 Terms of Use
By downloading, accessing, or using the Victoria Hospital Mobile Application, users acknowledge that they have read and accepted the Terms of Use and Privacy Policy.
If users do not agree with these terms, they must discontinue use of the Application.
7.2 Eligibility and Legal Responsibilities
Users must:
Users confirm that they have the legal authority to provide consent and information on behalf of the patient.
7.3 Account Registration, Verification, and Security
Account Registration
Users must create a secure account linked to their Central Patient Index (CPI) within the Hospital Information System.
Identity Verification
User identity is verified through a One-Time Password (OTP) sent to the registered mobile number.
User Security Responsibilities
Users must safeguard:
Victoria Hospital is not responsible for unauthorized access caused by failure to protect login credentials.
7.4 Digital Healthcare Services
The Application provides access to selected digital healthcare services including:
Online Appointment Scheduling
Access to Medical Reports
Users may view selected:
These reports do not replace medical consultation.
Medication and Treatment Records
Users may review prescribed medications and treatment history for informational purposes.
Clinical decisions must always be made in consultation with healthcare professionals.
7.5 Disclaimer
Information provided through the Application:
Users rely on Application information at their own risk.
7.6 Service Availability and Limitations
Application services depend on:
Victoria Hospital cannot guarantee continuous or uninterrupted access and is not liable for service interruptions caused by technical limitations.
Privacy and Confidentiality
7.7 Collection of Patient Information
The Hospital collects only the minimum information necessary for healthcare services.
Categories of information include:
Personal Identifiers
Health Information
Administrative Information
Technical Data
7.8 Purpose of Data Collection
Patient data is collected for:
Victoria Hospital follows the Minimum Necessary Principle in accordance with WHO digital health guidance.
7.9 Patient Consent and Rights
Patients retain autonomy over their personal health information.
Key consent principles include:
Implied Consent
Use of patient information for routine clinical care.
Explicit Consent
Required for research or specific disclosures.
Withdrawal of Consent
Patients may withdraw consent where legally permissible.
7.10 Use, Disclosure, and Retention
Patient information may be disclosed only when necessary:
Information is retained according to clinical, legal, and regulatory requirements.
Secure disposal procedures apply when information is no longer required.
7.11 Safeguards and Data Security
Victoria Hospital implements:
Technical Safeguards
Physical Safeguards
Organizational Safeguards
7.12 Transparency and Accountability
Victoria Hospital promotes transparency in data handling by:
7.13 Complaints and Reporting
Patients or staff may report concerns regarding privacy or confidentiality.
All reports are:
Victoria Hospital will monitor compliance with this policy through:
Findings will be reviewed by relevant hospital governance committees.
All personnel involved in managing or accessing the Application must receive training on:
Training will be conducted periodically and during staff onboarding.
This policy shall be reviewed:
Revisions must be approved through hospital governance processes.
Website: www.victoriahospitalmyanmar.com
Phone: 09 783 666 141 | 01 9666 141
Email: [email protected]
