About International and Public Relation
The International and Public Relations Unit offers comprehensive services to support foreign patients, including care for both outpatient (OPD) and inpatient (IPD) needs. It conducts daily social visit rounds to ensure patient well-being and provides cashless insurance services, along with assistance in preparing necessary documents for insurance claims for insured patients. The center also handles complaints related to OPD and IPD services to improve patient satisfaction. Additionally, VIP care services are available, specifically tailored for embassy-related cases.
Objectives of International and Public Relation
- To arrange refer patients to foreign contract hospital smoothly within 3 business days
- To provide direct billing service for the insurance patients without lost and errors
- To respond hotline phone number within 5 minutes and solve all the customers complaints and inconvenience within two business days with 85% success rate
Our Comprehensive Healthcare Service Offerings:
Cashless Insurance Facilitation for Outpatient (OPD), Inpatient (IPD), and Diagnostic Services
International Patient Referral Services to Accredited Foreign Medical Hospitals
Specialized Healthcare Assistance for Foreigners
Patient Grievance and Hospital Complaint Resolution Services
Dedicated Healthcare Coordination Services for Embassies and Diplomatic
Daily Inpatient Rounds Focused on Enhancing Patient Experience and Satisfaction
Our contracted Insurance Clients:
- Ulink Assist
- Hla Air and Marine
- APC Global
- JMD -Blue Assistance
- Asian Assistance
- GGI Nippon Life
- Luma
- Prudential
- N.S Care
- A Life
