Responsibilities:

• Complaint Management: Handle patient complaints, coordinate solutions, and keep accurate records.
• Specialist Relationship: Meet with specialists regularly, collect feedback, and resolve issues.
• Outpatient Experience: Distribute surveys, analyze results, and present reports.
• Inpatient Experience: Conduct patient rounds, gather feedback, and suggest improvements.
• General: Support projects to improve service quality and satisfaction.
  Qualifications:
• Bachelor’s degree in Business, Healthcare, or related field
• 3–5 years’ experience in patient relations/customer service
• Hospital or healthcare background preferred
  Skills:
• Excellent communication & people skills
• Complaint handling with professionalism
• Strong data analysis & reporting skills
• Proficient in MS Office (CRM knowledge is a plus)
  𝐂𝐨𝐧𝐭𝐚𝐜𝐭: 𝐇𝐑 𝐃𝐞𝐩𝐚𝐫𝐭𝐦𝐞𝐧𝐭
  𝐄𝐦𝐚𝐢𝐥: 𝐡𝐫@𝐰𝐢𝐭𝐨𝐫𝐢𝐲𝐚𝐡𝐨𝐬𝐩𝐢𝐭𝐚𝐥.𝐜𝐨𝐦
  (𝐌𝐨𝐧𝐝𝐚𝐲 𝐭𝐨 𝐒𝐚𝐭𝐮𝐫𝐝𝐚𝐲- 𝐟𝐫𝐨𝐦 𝟗:𝟎𝟎 𝐀𝐌 𝐭𝐨 𝟓:𝟎𝟎 𝐏𝐌)
  𝐍𝐨.𝟔𝟖, 𝐓𝐚𝐰 𝐖𝐢𝐧 𝐑𝐝 , 𝟗 𝐌𝐢𝐥𝐞, 𝐌𝐚𝐲𝐚𝐧𝐠𝐨𝐧𝐞 𝐓𝐨𝐰𝐧𝐬𝐡𝐢𝐩, 𝐘𝐚𝐧𝐠𝐨𝐧.